Support
Something not working, or a question about a purchase? Write to us - we read every message.
Email support
To help us help you, please include the game's name, your phone's model and Android version, and the version shown in the game under Settings → About. For a purchase, add the order number from your Google Play receipt (it starts with GPA.).
Common questions
I bought something but it didn't unlock
Open the Shop (the cart on the main menu) and tap Restore Purchases, while signed in to Google Play with the account you bought it with. If it still doesn't appear, email us with your order number.
Will my purchases move to a new phone?
Yes. Purchases belong to your Google Play account: install the game on the new phone with the same account and tap Restore Purchases in the Shop.
Your progress, stars and settings are saved on the phone itself. They don't move to a new phone, and uninstalling the game deletes them.
How do I get a refund?
Payments are handled by Google Play, so refunds are too. See Google Play's refund help. If something went wrong with a purchase in our game, tell us as well - we'd like to know.
How do I change my choices about ads?
Where the law requires it, the game asks for your consent before showing personalised ads, and you can change your answer any time from Privacy Options in the game's Settings.
On Android you can also reset or delete your advertising ID in your phone's settings (usually under Google → Ads, or Privacy → Ads, depending on the phone). The purchase No Ads + All Worlds removes the ads between levels.
How do I start over?
In the game: Settings → Reset Progress. It clears your levels, stars, stats and unlocked skins and brings the tutorial back. Your settings and anything you've bought are kept.